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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jonathan Shectman

August 9, 2025

5  out of  5
rating by Jonathan Shectman
"I cannot recommend Brooke and the team highly enough. They made this process a breeze, promptly answering every question I had, and guiding me through the process with care and confidence. Well done and thank you Brooke!"
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Sheen Klaus

August 6, 2025

5  out of  5
rating by Sheen Klaus
"Connie is helpful and friendly. She explains things to you in a kind and understanding way without talking down to you, and she is always available for questions. We love Connie!"
We responded:
"Thank you, Sheen! I'm happy to hear that us helpful and friendly approach made a positive impact. Our office is always here to answer any questions you might have. Thanks for choosing us!"
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Estelle Chambers

July 27, 2025

5  out of  5
rating by Estelle Chambers
"Connie and her team are amazing. They not only treat you with a professional and friendly manner but treat you like family. Transferring to the State can be an overwhelming feeling but not to worry if you have Connie helping you. She went above and beyond to assist us through the process. Couldn’t have done it without her. If you want to feel confident in your decisions Connie is the agent you need on your side."
We responded:
"Thank you, Estelle! I'm so happy to hear that you felt supported and like part of the family with us. It's wonderful to know that our team could make your transition smooth and reassuring. We’re always here if you need anything else!"
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Lauren Garber

July 17, 2025

5  out of  5
rating by Lauren Garber
"Amazing at her job and all of the agents are great!"
We responded:
"Thank you for your review, Lauren! I'm happy to know you had such a positive experience with our team. We're committed to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
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Dustin Baker

April 9, 2025

5  out of  5
rating by Dustin Baker
"Connie and her team have gone above and beyond to make sure my insurance needs have been met. Her office staff is always readily available to assist with any questions we have. The team is all so friendly and professional!! We will 100% recommend Connie Fenner State Farm to anyone looking for an agent."
We responded:
"Thank you, Dustin, for your wonderful feedback! I'm delighted to know that our team has been able to meet your insurance needs and that you find us friendly and professional. Your recommendation means a lot to us."
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Tori Bradley

March 20, 2025

5  out of  5
rating by Tori Bradley
"always very helpful and easy to get in contact with! she was extremely helpful, patient and gracious when dealing with a issue & miscommunication with my rental company's insurance policy."
We responded:
"Thank you, Tori, for your kind words! I'm glad we could assist you with the issue and miscommunication regarding your insurance policy. It's important to us to be accessible and supportive, and I'm happy to know you found the experience helpful and patient. If you have any more questions or need assistance in the future, please don't hesitate to reach out!"
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Allison King

March 19, 2025

5  out of  5
rating by Allison King
"We have been working with Connie for a couple of years now. She is WONDERFUL!! She listens, she explains so that you understand. She helps you to save money. She also has taken over the insurance needs of my elderly aunt. My aunt, doesn't like change, but Connie came to her house, sat in the kitchen with her, and worked through all of her policies, so that my aunt understood. You can't go wrong with Connie Fenner!! She absolutely has our business and our trust!"
We responded:
"Thank you so much, Allison! I’m really thrilled to hear that you’ve had such a wonderful experience over the years. It’s great to know that the personal touch made a difference and made you feel at home. I’m always here to help with any insurance needs you might have, so don’t hesitate to reach out anytime!"
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Amy Farmer

March 18, 2025

5  out of  5
rating by Amy Farmer
"Connie has gone above and beyond in helping our business! Our company vehicles are insured with them and the customer service has been unmatched. Connie is quick to respond and goes the extra mile. Update: 3/18/2025 Brooke really has been our "Jake from State Farm" over the last few months as the local license plate office was giving us the forever run around with 2 vehicles and she went above and beyond to get it worked out."
We responded:
"Amy, thank you so much for your wonderful review! I'm glad to hear that our office has been able to support your business and provide excellent customer service. It's great to know that our quick responses and dedication have made a positive impact on insuring your company vehicles. If you ever need further assistance, don't hesitate to reach out. - Connie Fenner - State Farm Insurance Agent, Chapel Hill, NC"
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Terry Prescott

February 7, 2025

5  out of  5
rating by Terry Prescott
"Connie and her staff are amazing. Not just at time of sell, but ongoing service. Recently had an accident that wasn’t our fault. Connie and staff made the initial claim call to the responsible carrier, got the ball rolling and stayed with it to conclusion. Then advised us of Diminished Value process, recommending the service she trusts. Resulted in substantial DV result. Full service start to finish. They care about their customers."
We responded:
"Thank you, Terry, for sharing your experience! I'm glad to know that our team was able to assist you throughout the entire process, from making the initial claim call to advising on the process. It's wonderful to hear that you felt supported and received a substantial result. We're here for you anytime you need us!"
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alan bierhoff

December 6, 2024

5  out of  5
rating by alan bierhoff
"Fantastic friendly helpful knowledgeable people there. Never a problem, always a solution. I swear you can hear them smile over the phone lol"
We responded:
"Alan, thank you so much! We appreciate your review and YES we are always smiling. Have a wonderful day! Connie"
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Scott G

October 25, 2024

5  out of  5
rating by Scott G
"Connie is an amazing agent. Her personalized touch makes a huge difference. Don’t hesitate to contact her for insurance."
We responded:
"Scott, thank you so much for your kind words! I'm glad you appreciate the personalized touch we strive to provide. Your recommendation means a lot to us. If you ever need anything, don't hesitate to reach out. - Connie Fenner - State Farm Insurance Agent, Chapel Hill, NC"
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Kim Beals

August 28, 2024

5  out of  5
rating by Kim Beals
"Brooke was able to answer my questions and responded promptly."
We responded:
"Kim, thank you for your review. I'm glad Brooke was able to answer your questions and respond promptly. If you need any further assistance, feel free to reach out. - Connie Fenner - State Farm Insurance Agent, Chapel Hill, NC"
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Sloan Chua

August 19, 2024

5  out of  5
rating by Sloan Chua
"Fantastic pricing for homeowner insurance. The agent was friendly and easy to talk to. I would recommend it to anyone."
We responded:
"Sloan, Thank you for your positive review! I'm glad you found our homeowner's insurance pricing fantastic and appreciated the friendly service. Your recommendation means a lot. If you need any further assistance, feel free to reach out. - Connie Fenner - State Farm Insurance Agent, Chapel Hill, NC"
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Meagan Harvell

May 29, 2024

5  out of  5
rating by Meagan Harvell
"I needed proof of coverage for my rent insurance quickly so that the apartment complex didn't charge me for their insurance and Brooke Baker was able to get it to me within like 10 minutes!! She is Awesome!"
We responded:
"Meagan, I'm overjoyed Brooke was able to promptly assist you with your urgent renters insurance needs! We're pleased to have provided you with quick and efficient service. If you ever need assistance in the future, our office is here to help. Thank you for sharing your positive experience! - Connie Fenner, State Farm Insurance Agent, Chapel Hill, NC"
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Lexia Walton

April 4, 2024

5  out of  5
rating by Lexia Walton
"Miss Brooke Baker was timely with her responses even when I took forever to get back to her, very sweet and professional, keep up the great work Miss Baker!"
We responded:
"Lexia, thank you for your positive feedback! We appreciate your recognition of Brooke's timely and professional assistance. We're committed to maintaining high standards of service, and we're here for you whenever you need us. - Connie Fenner - State Farm Insurance Agent, Chapel Hill, NC"
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Gonzalo Moreno

March 12, 2024

1  out of  5
rating by Gonzalo Moreno
"Poor client service. I opted 2 years ago to go with Connie Fenner and State Farm due to there was someone assigned to me as point of contact that was reassuring at the time of purchasing the insurance. I did not want one of those online companies that you don’t know whom to speak to when support is needed. 2 months later he was gone and no one else contacted me, therefore I ended up in the situation I was trying to avoid. I have not only been overcharged for a year and have not seen the credit back (has been more than 2 months since I made the claim) but they renewed my auto policy with an increase of 83%. Very dissatisfied and frustrated. I been copying Connie Fenner on my e-mails in hope she would help attend my complaint but never replied back or provided support."
We responded:
"Mr. Moreno, I can understand your frustration with personnel changes- we were sad to see George leave, but he is following his passion with a non-profit. We strive to provide responsive service and it sounds like we fell short of the expectations, I have set for my team. When those expectations aren’t met it compounds and in this difficult time with NCICO rate increases it adds to the frustration. I feel our office’s job is to remove the stress of navigating insurance, not add to it. Please call me directly; I am in the office Mon-Fri, (I can meet before office hours, if that is better for your schedule) and we can discuss additional discounts to replace those lost from your bundle. Connie Fenner, Agent/Owner"
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wendy murcia

January 31, 2024

5  out of  5
rating by wendy murcia
"What can I say? Everyone has described how amazing Connie and her team are. I love the way her office is set up, I love to swing by her office. It makes me feel at home. I love how attentive she is. We had a major problem getting our Insurance through a vendor management company, they where making it impossible for us to get through. I must say if it wasn't for Connie insisting for a whole month our business would have not gotten paid for work we had already done. She truly cares for our community, she has guided us in so many ways and supports businesses like ours around our community. Im so glad we have her. My family has multiple businesses and she is our number 1 for any insurance needs. My family loves Connie! Oh let's not forget to add that she has coffee, water, soda you name it. For families with Children she has coloring books and some Legos. She's just part of the family!"
We responded:
"Wendy, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Connie cares a lot about her customers."
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Denny Breitholtz

January 31, 2024

5  out of  5
rating by Denny Breitholtz
"Professional and friendly agency. They always take time to answer questions or get back to me in a timely manner."
We responded:
"Denny, we are grateful for the opportunity to work with you. Thank you for confiding in us to meet your insurance needs!"
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Cameron Vernon

January 31, 2024

5  out of  5
rating by Cameron Vernon
"Connie is a great agent and supports her community everyday. We are lucky to have her in our area as a state farm agent"
We responded:
"Cameron, it makes us happy to know that we were able to help you with your insurance needs. Contact us anytime if you ever need anything."
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Troy Ficquette

January 30, 2024

5  out of  5
rating by Troy Ficquette
"Great agency, great service, highly recommended for any of your insurance needs!"
We responded:
"Troy, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Jefferson Life10

January 30, 2024

5  out of  5
rating by Jefferson Life10
"Great environment and very helpful and friendly towards the people."
We responded:
"Thank you for taking the time to leave us a review. Our State Farm office in Chapel Hill would be nothing without policyholders like you!"
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Charlie and Susan Frye

January 30, 2024

5  out of  5
rating by Charlie and Susan Frye
"We are new to the area. Connie came highly recommended for all of our insurance needs. Upon our first conversation, Connie was welcoming and accommodating like we have been life long residents of Pittsboro… we highly recommend Connie Fenner as an agent. She secured us great rates and is very personable and caring."
We responded:
"Charlie & Susan, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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Liz Austin

January 30, 2024

5  out of  5
rating by Liz Austin
"Responsive, thorough, friendly"
We responded:
"Thank you, Liz! We appreciate you taking the time to leave a positive review. Please don't hesitate to reach out if you need anything. "
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Burlington NC Photographer

December 13, 2023

5  out of  5
rating by Burlington NC Photographer
"Brooke was professional, efficient, kind and helpful! She’s my agent for life!!!"
We responded:
"Thank you for sharing your experience with Brooke! We greatly appreciate you letting us be your good neighbor."
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David Oermann

October 23, 2023

5  out of  5
rating by David Oermann
"Connie Fenner is always on top of your insurance needs. Connie and her staff are amazing in terms of professionalism and customer caring. Highly recommend."
We responded:
"David, it makes us incredibly happy to know that we are able to help you with your insurance needs. Contact us anytime! Could never do it alone- I have an amazing team. Like a good neighbor we are here for our customers. "