State Farm® Insurance Agent Connie Fenner

"Just cancelled our insurance after I found out we have been driving around for 2 weeks with no insurance on our new vehicle, even though i put in to add the vehicle the day we bought it. Repeated attempts to get our rep Connie on the phone but she was always busy with something else or not picking up the phone and never returned voice-mails left. Every time we had a change to the policy it was like pulling teeth trying to get a hold of our agent. Even when we cancelled I had to call repeatedly until someone else in the office picked up Connie's phone. Horrible customer service and mistakes that could have cost us a lot of money"

"I always dread when I have to deal with insurance, but I've had nothing but positive experiences with the agents in Connie Fenner's office. A deer jumped in front of me last night, and reached Emely Villaseca when I called this morning. She really made the process so easy for me...she made it so I could work this morning and not sit on hold with claims forever. Everything is ready to roll and I have a damage estimate scheduled for next week and that's it! Thank you Emely, for handling this for me and for treating me with such kindness. I truly appreciate your help! Also just want to give a quick shoutout to George McKann who was also incredibly helpful the last time a deer took a shot at me back in October of 2021. Not sure if he's there anymore, but all this to say that I'm grateful for the wonderful agents at this office over the years."

"Recently we had to add my daughter to our auto policy. Connie was great and very efficient in getting a quote back to us. She helped us get all the discounts we could to lower our cost. And within 24hrs Emely sent us the form we needed to take to the DMV. Thank you ladies!"

"When we moved from Ohio to Chapel Hill a few years ago, I noticed that my premiums were higher, and attributed this to NC being a higher cost of living area. I spoke with Kyle at the Connie Fenner State Farm agency and he agreed that that was the likely cause. However, after we talked, he took it upon himself to call the home office and check more thoroughly. The upshot was that, with my move, State Farm wasn’t giving me the full discount for being a customer for the previous 40 years. Kyle called me to explain and said to expect a refund of $1,100+ for overcharging the past 4 years, and lower premiums going forward. Very grateful for Kyle’s extra effort checking things out, and highly recommend him and the agency!"

"I've had my auto and homeowner's insurance with State Farm since 1997. The coverage and service have been outstanding. I moved to North Carolina in 2020 and Connie Fenner became my new State Farm agent. Connie and her team are magnificent and I give them the highest of high recommendations."

"We have been with State Farm for a very long time but are planning to switch due to a recent rate increase for our car insurance of more than $30 per month - an almost 30% increase! Despite having great driving records and also having a homeowner's policy, there is nothing they can do short of reducing benefits to lower our payment, so we are moving on."

"What can I say? Everyone has described how amazing Connie and her team are. I love the way her office is set up, I love to swing by her office. It makes me feel at home. I love how attentive she is. We had a major problem getting our Insurance through a vendor management company, they where making it impossible for us to get through. I must say if it wasn't for Connie insisting for a whole month our business would have not gotten paid for work we had already done. She truly cares for our community, she has guided us in so many ways and supports businesses like ours around our community. Im so glad we have her on our team. My family has multiple businesses and she is our number 1 for any insurance needs. My family loves Connie! Oh let's not forget to add that she has coffee, water, soda you name it. For families with Children she has coloring books and some Legos. She's just part of the family!"

"Connie Fenner and her team are my go-to when it comes to my family's insurance needs, as well as advice on insurance for my business. (I'm a bit hard-headed, and Connie "gets" me and can explain in terms even I can understand.). It also helps that she is a treasure to the community! Not only does she go above and beyond for her clients- she is a massive supporter of local high school sports, the local food bank, and education. Keep up the excellent work."

"I was just walking by as Connie was outside and asked if she had a particular type of insurance. She did, and I was able to compare osts with other companies. She was patient and answered all of my questions. When she did not know for certain, what an answer was; she was willing to go the extra mile to find out the correct and right answer. She always calls me back. I would highly recommend Connie Fenner State Farm Agency."

"A+ customer service is amazing!!! Just by walking, they make you feel at home even the way the office is set up and decorated! Everyone there is really nice and go above and beyond to make sure the costumers are satisfied. Connie is really inspiring in the way she carries the office. Kyle is an amazing office manager, one time I was in there he stopped what he was doing to help another employee who was working with another customer. Amanda is also very sweet she helped me with one of my policies, I went in and we got straight to it! Overall just an amazing experience and love the Connie Fenner Team!"