State Farm® Insurance Agent Connie Fenner
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Amy Farmer
September 24, 2024
"Connie has gone above and beyond in helping our business! Our company vehicles are insured with them and the customer service has been unmatched. Connie is quick to respond and goes the extra mile."
"Amy, thank you so much for your wonderful review! I'm glad to hear that our office has been able to support your business and provide excellent customer service. It's great to know that our quick responses and dedication have made a positive impact on insuring your company vehicles. If you ever need further assistance, don't hesitate to reach out. - Connie Fenner - State Farm Insurance Agent, Chapel Hill, NC"
Kim Beals
August 28, 2024
"Brooke was able to answer my questions and responded promptly."
"Kim, thank you for your review. I'm glad Brooke was able to answer your questions and respond promptly. If you need any further assistance, feel free to reach out. - Connie Fenner - State Farm Insurance Agent, Chapel Hill, NC"
Sloan Chua
August 19, 2024
"Fantastic pricing for homeowner insurance. The agent was friendly and easy to talk to. I would recommend it to anyone."
"Sloan, Thank you for your positive review! I'm glad you found our homeowner's insurance pricing fantastic and appreciated the friendly service. Your recommendation means a lot. If you need any further assistance, feel free to reach out. - Connie Fenner - State Farm Insurance Agent, Chapel Hill, NC"
Meagan Harvell
May 29, 2024
"I needed proof of coverage for my rent insurance quickly so that the apartment complex didn't charge me for their insurance and Brooke Baker was able to get it to me within like 10 minutes!! She is Awesome!"
"Meagan, I'm overjoyed Brooke was able to promptly assist you with your urgent renters insurance needs! We're pleased to have provided you with quick and efficient service. If you ever need assistance in the future, our office is here to help. Thank you for sharing your positive experience! - Connie Fenner, State Farm Insurance Agent, Chapel Hill, NC"
Lexia Walton
April 4, 2024
"Miss Brooke Baker was timely with her responses even when I took forever to get back to her, very sweet and professional, keep up the great work Miss Baker!"
"Lexia, thank you for your positive feedback! We appreciate your recognition of Brooke's timely and professional assistance. We're committed to maintaining high standards of service, and we're here for you whenever you need us. - Connie Fenner - State Farm Insurance Agent, Chapel Hill, NC"
Gonzalo Moreno
March 12, 2024
"Poor client service. I opted 2 years ago to go with Connie Fenner and State Farm due to there was someone assigned to me as point of contact that was reassuring at the time of purchasing the insurance. I did not want one of those online companies that you don’t know whom to speak to when support is needed. 2 months later he was gone and no one else contacted me, therefore I ended up in the situation I was trying to avoid. I have not only been overcharged for a year and have not seen the credit back (has been more than 2 months since I made the claim) but they renewed my auto policy with an increase of 83%. Very dissatisfied and frustrated. I been copying Connie Fenner on my e-mails in hope she would help attend my complaint but never replied back or provided support."
"Mr. Moreno, I can understand your frustration with personnel changes- we were sad to see George leave, but he is following his passion with a non-profit. We strive to provide responsive service and it sounds like we fell short of the expectations, I have set for my team. When those expectations aren’t met it compounds and in this difficult time with NCICO rate increases it adds to the frustration. I feel our office’s job is to remove the stress of navigating insurance, not add to it. Please call me directly; I am in the office Mon-Fri, (I can meet before office hours, if that is better for your schedule) and we can discuss additional discounts to replace those lost from your bundle. Connie Fenner, Agent/Owner"
wendy murcia
January 31, 2024
"What can I say? Everyone has described how amazing Connie and her team are. I love the way her office is set up, I love to swing by her office. It makes me feel at home. I love how attentive she is. We had a major problem getting our Insurance through a vendor management company, they where making it impossible for us to get through. I must say if it wasn't for Connie insisting for a whole month our business would have not gotten paid for work we had already done. She truly cares for our community, she has guided us in so many ways and supports businesses like ours around our community. Im so glad we have her. My family has multiple businesses and she is our number 1 for any insurance needs. My family loves Connie! Oh let's not forget to add that she has coffee, water, soda you name it. For families with Children she has coloring books and some Legos. She's just part of the family!"
"Wendy, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Connie cares a lot about her customers."
Denny Breitholtz
January 31, 2024
"Professional and friendly agency. They always take time to answer questions or get back to me in a timely manner."
"Denny, we are grateful for the opportunity to work with you. Thank you for confiding in us to meet your insurance needs!"
Cameron Vernon
January 31, 2024
"Connie is a great agent and supports her community everyday. We are lucky to have her in our area as a state farm agent"
"Cameron, it makes us happy to know that we were able to help you with your insurance needs. Contact us anytime if you ever need anything."
Troy Ficquette
January 30, 2024
"Great agency, great service, highly recommended for any of your insurance needs!"
"Troy, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Jefferson Life10
January 30, 2024
"Great environment and very helpful and friendly towards the people."
"Thank you for taking the time to leave us a review. Our State Farm office in Chapel Hill would be nothing without policyholders like you!"
Charlie and Susan Frye
January 30, 2024
"We are new to the area. Connie came highly recommended for all of our insurance needs. Upon our first conversation, Connie was welcoming and accommodating like we have been life long residents of Pittsboro… we highly recommend Connie Fenner as an agent. She secured us great rates and is very personable and caring."
"Charlie & Susan, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Liz Austin
January 30, 2024
"Responsive, thorough, friendly"
"Thank you, Liz! We appreciate you taking the time to leave a positive review. Please don't hesitate to reach out if you need anything. "
Burlington NC Photographer
December 13, 2023
"Brooke was professional, efficient, kind and helpful! She’s my agent for life!!!"
"Thank you for sharing your experience with Brooke! We greatly appreciate you letting us be your good neighbor."
David Oermann
October 23, 2023
"Connie Fenner is always on top of your insurance needs. Connie and her staff are amazing in terms of professionalism and customer caring. Highly recommend."
"David, it makes us incredibly happy to know that we are able to help you with your insurance needs. Contact us anytime! Could never do it alone- I have an amazing team. Like a good neighbor we are here for our customers. "
Calvin Linn
September 14, 2023
"Just cancelled our insurance after I found out we have been driving around for 2 weeks with no insurance on our new vehicle, even though i put in to add the vehicle the day we bought it. Repeated attempts to get our rep Connie on the phone but she was always busy with something else or not picking up the phone and never returned voice-mails left. Every time we had a change to the policy it was like pulling teeth trying to get a hold of our agent. Even when we cancelled I had to call repeatedly until someone else in the office picked up Connie's phone. Horrible customer service and mistakes that could have cost us a lot of money"
"I apologize for the inconvenience and frustration you've experienced. I understand the importance of reliable and responsive service, and it's regrettable that we fell short of your expectations. Please accept my apologies for any misunderstandings or errors in managing your policy. Your feedback is valuable, and I'll make sure to address these issues to improve our service. If you have any further questions or concerns, please don't hesitate to reach out, and I'll do my best to assist you. Thank you for bringing this to my attention"
Mel Soto
June 29, 2023
"I purchased insurance through State Farm and have had a great experience with this office. The team here has been very helpful and responsive to all my questions! It's been a pleasure to work with them."
"Mel, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor!"
Tanja Hilton
April 11, 2023
"Friendly staff who are customer oriented"
"Tanka, thank you so much for your kind review. We appreciate you and your family! "
Amanda Suchanek
March 17, 2023
"I always dread when I have to deal with insurance, but I've had nothing but positive experiences with the agents in Connie Fenner's office. A deer jumped in front of me last night, and reached Emely Villaseca when I called this morning. She really made the process so easy for me...she made it so I could work this morning and not sit on hold with claims forever. Everything is ready to roll and I have a damage estimate scheduled for next week and that's it! Thank you Emely, for handling this for me and for treating me with such kindness. I truly appreciate your help! Also just want to give a quick shoutout to George McKann who was also incredibly helpful the last time a deer took a shot at me back in October of 2021. Not sure if he's there anymore, but all this to say that I'm grateful for the wonderful agents at this office over the years."
"Thank you, Amanda, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
Jessica Mann
January 24, 2023
"Recently we had to add my daughter to our auto policy. Connie was great and very efficient in getting a quote back to us. She helped us get all the discounts we could to lower our cost. And within 24hrs Emely sent us the form we needed to take to the DMV. Thank you ladies!"
"Awe- thank you so much for the lovely review. We are here to help! "
Krissy Bellomy
January 20, 2023
"Connie and her crew are wonderful to work with. They have helped me with car insurance as well as renters insurance very friendly and polite and quick with getting back with you! Would recommend this State Farm office for all your insurance needs!"
"Krissy thank you for your kind review. We strive to provide the best service for our customers. We appreciate your business. Connie"
Bill Jenks
January 20, 2023
"When we moved from Ohio to Chapel Hill a few years ago, I noticed that my premiums were higher, and attributed this to NC being a higher cost of living area. I spoke with Kyle at the Connie Fenner State Farm agency and he agreed that that was the likely cause. However, after we talked, he took it upon himself to call the home office and check more thoroughly. The upshot was that, with my move, State Farm wasn’t giving me the full discount for being a customer for the previous 40 years. Kyle called me to explain and said to expect a refund of $1,100+ for overcharging the past 4 years, and lower premiums going forward. Very grateful for Kyle’s extra effort checking things out, and highly recommend him and the agency!"
"Thank you, Bill, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Kyle, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Freddie Wyndham
December 6, 2022
"I've had my auto and homeowner's insurance with State Farm since 1997. The coverage and service have been outstanding. I moved to North Carolina in 2020 and Connie Fenner became my new State Farm agent. Connie and her team are magnificent and I give them the highest of high recommendations."
"Thank you, Freddie, for the amazing review! Our team works hard to provide a great insurance experience in Chapel Hill and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Mary Pat Whaley
December 1, 2022
"We have been with State Farm for a very long time but are planning to switch due to a recent rate increase for our car insurance of more than $30 per month - an almost 30% increase! Despite having great driving records and also having a homeowner's policy, there is nothing they can do short of reducing benefits to lower our payment, so we are moving on."
"Mary, we understand your frustration with the North Carolina rate increase by NCIC. We take full responsibility for the customer service experience provided by our office in explaining that increase. I would love to talk to you about how we can improve upon this issue. Please call our office at 919-265-0702. Thank you in advance, Connie Fenner, Agent/Owner. "
george mckann
October 31, 2022
"Great people. They truly go the extra mile for there customers."
"Thank you for the five-stars, George! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."